Hyndburn Leisure Centre - Accrington

Sarah A.

Myself and my partner joined last year, mainly to use the gym and thermal suite. The thermal suite is filthy and the gym is basically a youth club. Groups of kids hanging around unsupervised in their coats messing about on the equipment, and shouting to each other over the gym. I will definitely not be renewing my membership when it runs out this weekend!

Emmi B.

I went with my sister for the “general swim” yesterday and they said it’s family swim only. on the website it said general swim. we got there excited and they told us that we HAVE to have an adult with us. so we left and as we was leaving we heard them saying to other kids that they can go in. this is pathetic 🤦🏼‍♀️🤦🏼‍♀️

Cheryl P.

Adventure city is fab. Nice clean spacious area for kids to play. Would definitely recommend. It's not over priced which is great for when your on a budget

stephannie C.

Swimming lessons are great, staff are friendly and professional. Facilities clean. Gym membership very competitive. Adventure city soft play kept my kids busy for 2 hours, gave me some time to chat to friends. Great play centre, clean, modern, fab for kids up to about 10 years! Cafe decent menu and value for money. Plenty of free parking.

Barbara J.

The swimming pool are always dirty especially if you look closely to the corners, god knows when was the last time the cleaned the place. Also the other day I went I saw a dirty plaster in the pool.

Sadia Y.

Love the fact they have women's only swimming on a Tuesday evening

Javid A.

Staff has no training not very customer service I been going to gym for two years staff is not good and not helpful at all I go there only because I live very near suna is alway very dirty I complain many time but they don’t care I think that’s why I see every week new staff

Esther P.

For me the best thing about this place is the swimming lessons and swim coach staff. My review is not based on them at all as they really are the friendliest staff who are dedicated to teaching your children to swim. Sam is amazing with SEN children. She is a teacher with a gift. My child is SEN, yet he responds to Sam in a way that he never has to any other swim teacher. It was recommended that I try to get her for my son as others mums with SEN kids said she is fantastic at her job and with these kids. The swim staff are a solid 5* .

I have not had any dealings with the GYM side of it.

My review is based on lost property.
After my childs swimming lesson we left our coats by mistake. Sadly, I was taken into hospital with a serious issue, and due to my recovery, we was.not able to attend the gym for 2 weeks.
I asked reception for our coats.but was told they were taken to the charity shop. My coat was a £95 named coat. I was told a staff member collects the items left at this gym and gives them to a lady who work for charity. I'm sorry, but what?. I don't believe my excellent condition named coat was just given to charity.
2 weeks is not OK to just go and give other people's belongings away. I understand the gym accumulates a lot of lost property, but 2 weeks to get rid of it is a joke. Customers leave their property by mistake. If you leave an item then go holiday or end up in hospital like I did you can forget ever getting your stuff back. However, I have found they are breaking their own policy on this. They claim this is their policy however a policy is broken when the staff pick and choose when to apply it to the buissness. Staff pick and choose what lost property they keep and what they send to "so called charity" (I say so called as reception could not tell me which charity shop I would find my expensive coat in. They had no idea).
This has been an issue for customers and is high up on Google search.
This jas happened to me twice now.amd jas happened to many other customers I have spoken to.
Don't bother trying to reception staff about it as they are blunt, unsympathetic, and speak to you like they really don't care.