Ashford International Hotel & Spa - Ashford

Guide23401759215

Really friendly and helpful staff. Great facilities with everything we needed. The breakfast was delicious and the kitchen staff cooked our vegan sausages fresh when we asked about them. Really great options of cold and hot breakfast for vegans and everyone else. The kids loved the pool and adults loved the sauna and steam too!||Just a couple of areas could be improved, carpets in corridors and rooms a bit tired and stained in places. There was a broken tile in our bathroom, some parts of the pool changing areas need updating….Apart from that, a really fab staycation for New Years Eve!

Georgie R.

I recently enjoyed a spa day at the Ashford International Hotel, booked through Spa Seekers for £49 per person. The package included one treatment, a light lunch, use of the facilities, and a glass of prosecco.

My friend and I chose the back, shoulder, and head massage. While the back massage was relaxing, we were disappointed to find that no head massage was included, which felt misleading based on the description.

We requested our lunch for 1:45 PM as we needed to leave in time for the school pick-up. Unfortunately, it arrived late, which was inconvenient. When it did arrive, the food was delicious but the portions were quite small.

The facilities were nice but compact. There’s a pool, though it was occupied by a water aerobics class for an hour around midday, a small hot tub, a steam room, a sauna, and a dimly lit relaxation room. However, the spa and changing rooms could use some attention. The tiles, in particular, are dated and in need of an update to enhance the overall experience.

One downside was parking. Although parking is free, Spa Seekers didn’t inform us, so we ended up paying £10 (£5 each for 5 hours), which could have been avoided with clearer communication.

Overall, the day was enjoyable, but there were a few frustrations. For the price, it was decent value, but better communication, updated facilities, and improved timing would have made it more memorable. I’d rate the experience 7/10.

Guy K.

My wife and I really enjoyed our mini break at this hotel. It was a last minute decision to get away for a few days across New Years Eve as we needed a change of scene and fancied a massage and some swimming. I was able to choose and book a room and our massages easily online the night before we stayed.||Reception staff were very helpful and friendly on arrival. The king suite we had was clean and spacious, the king size bed was comfy with great pillows and the mini bar was complimentary - very nice touch! The hotel is very pleasant overall, in a good location for shopping, restaurants and relaxation. The restaurant was pricey and had a limited menu due to seasonal functions, but the food was delicious and service was excellent, so not unreasonable. The massages we both had and facial treatment my wife had in the on site Spa were very welcome, effective and fairly priced. The pool and steam room was very good and the hot tub was lovely when you get in there, but it is quite small so had to wait to use it each day - could do with a much bigger one for the number of people using the hotel as well as non resident spa members.||Plenty of on site parking round the building makes it all very simple to enjoy the facilities - there is even a walkway through from the car park to the enormous Sainsbury's super store next door, which is brilliant for drink and snack supplies, clothes shopping and an ATM. Good value for money, lovely staff and a pleasant atmosphere make this a hotel we will happily return to without hesitation, as we left feeling recharged and smiling. ||Happy new year!

Kathy S.

When we first arrived we noticed the tired look to the rooms carpets and corridors, but what stood out was how clean it all was. Areas outside of the room were very cold. Breakfast and evening dinners were excellent for the cost.|We had 2 different treatments at the spa which were very good although cut short on allocated time , all staff we spoke to were lovely and it was good that we could understand them .|It was not a cheap break but we still felt it was good value for the cost and would stay again mainly because staff were so nice.|Well done Ashford International spa Hotel as so often we do not return due to cost/staff

renitta M.

I booked a spa weekend for my birthday and had a fabulous time! The hotel fits th3 description. A few things here and there, but on a whole it's a great hotel. I also enjoyed the spa facilities, though I did quite enjoy one of the spa treatments. Would book again

Emma J.

Booked a spa day package and went yesterday. Sad to say the service has gone down hill. The shoulder massage stated a head massage was part of the treatment however this was not the case. Also interesting to read that someone else experienced that this was missing from their treatment 3 weeks ago which implies that feedback is not being considered seriously.

The guest toilets require regular spot checks as the toilets were left in a mess and not clean.

I was also disappointed on how slow the service was for lunch especially as it was pre booked I waited 40mins and almost missed my treatment. The restaurant staff require training and the supervisor/manager was not available to speak to. There was aqua aerobics and aqua tots on during the morning which was very noisy and not relaxing at all. It also made the changing room very busy and for a relaxing spa day I did not feel relaxed at all. Better communication about the water activities should be highlighted to guests and perhaps guests should be advised of these classes so they can make an informed decision to attend the spa day later to have a more tranquil experience.

John D.

Hotel looks lovely but room was freezing cold had two heaters in it which did not help much at all. Kids had to sleep with their clothes on. Spa and gym is good value for money. Not sure I would go back again not until the summer anyway. Price is to high for the quality of room we stayed in.

Scott L.

Whether it's the lobby, the bar, the restaurant or the rooms, the hotel is a really lovely place to be.||So many hotels are not pet-friendly, so I applaud the hotel for being an exception, welcoming pets, and even offering four-legged guests a welcome pack!||If I didn't award the hotel five stars it is because despite making an effort to go the extra mile to make us feel welcome, they dropped the ball in a couple of important respects.||It's great that we can stay in such a nice hotel with our dog, and I don't mind being excluded from the restaurant in the evening because the bar is very comfortable. However, making guests with pets eat breakfast in the lobby on a coffee table seems completely unecessary.||The restaurant area is enormous, and large sections of it are usually cordoned off in the morning. Why not reserve a small area for people with well-behaved pets, so we can enjoy our breakfast in a civilised manner? I would even have prefered to eat in the bar area, but that's closed in the morning.||Furthermore, our breakfast was stone cold. It's a shame because the food was very nice otherwise - but cold food is really quite unpleasant, especially when eating it in the lobby as an outcast.||Finally, a lot of people drink tea in the UK, so I think the hotel could do better than a couple of large flasks of lukewarm water. Surely a boiling water dispenser wouldn't break the bank.||We would most certainly stay at the hotel again, but we might consider eating elsewhere, especially for breakfast.||It's a shame because this would have easily been a five-star review, but for a couple of simple things that would be extremely easy to fix.