College of Skills and Learning - Birmingham

Damien B.

Please book with Trinity college, I was completely scammed by this company made to drive 3 hours to Birmingham to be told we were
Late after waiting 40 minutes in the waiting room even though we got there way before the test started! Got called a liar by this company even after I sent proof. Still waiting for my refund one week later. This company needs to be taken to court for their fraudulent activities. They are a reseller for LanguageCert and even LanguageCert showed some serious concern in this resellers activities.

Laky

This company is badly managed by an individual. It is an embarrassment as a company and is best to avoid doing business with (paying them to book exams for you). Customers are complaining about them all the time at the exam and test centres (where I have been and seen numerous issues about this company) and unhappy and angry customers putting the staff at risk when they are screaming and shouting about refunds that they have not received and poor customer service. I have heard customers of this CS Learning state that they made phone calls and are told “it’s not my problem” and then being hung up on. I would advise that as a customer looking to book exams with this particular company that you don’t and that you look for other approved places that can help you book exams.

For anybody struggling with a refund. Please contact your bank if you paid by them. If you used a credit card, please contact the card company. If you used PayPal please contact PayPal and raise a dispute.

For anyone and the someone who I spoke to today who has made a threat to go and find a person called Kareem at this place who has been rude to them. I ask you to think twice and not do the “finding” or anything else as you may find yourself in trouble with the law.

Brian B.

AVOID AVOID AVOID
please read the reviews and avoid this company. Will not answer your phone calls after purchasing their service. After being days late with a confirmation booking I requested a refund and have been charged 80£ for non existent services.
Just to make it CLEAR, I have made the booking last week for an appointment this week for a test. It was not several weeks, it was several days.

Their reply show the exact level of customer care they have for their customers. I am same as many other people a person with a tight schedule, a work and family life, I used the booking system for a day 5 days later (bear in mind I should have received a booking confirmation within 48h). The booking day has been and gone today with them pretending not to hear me on the phone when I rang 13 times.

This booking has been made and cancelled within a week and the scheduled date not respected, refunded partially -80£ which is outrageous for absolutely nothing on their behalf.

AVOID AVOID AVOID

Gladmore S.

This company took my money and when it was time for me to write the test they gave me excuses. It’s been 4 months now and they’ve gone quiet with my money. When I called the hey told me I complain too much and they’re going to block me. This company shouldn’t be allowed to be giving tests. They’re quick to take money from you but don’t deliver what you paid for. I would say they’ve the worst customer service and people shouldn’t book anything from them.

Richard M. N.

I give one because of Karim's kindness whilst dealing with me. Otherwise, it might be helpful if this College are a little more informative when giving information.

I had also wanted to cancel within 20 minutes of signing just as another user's experience. I wasn't able to cancel. When I resolved to continue with the SELT exam, there was no information about the result for several days despite being informed it would be sent to me the next day.

I made several unsuccessful trips to the Centre in Holborn including writing an email but there was no response. It was a nightmare experience. I didn't know my result until I had to go back to the Centre where I was informed to call Karim. At the Centre, I met a user complaining about the College

Desperate, I called and was so happy to hear Karim's voice. Karim is genuinely nice; helpful. But I believe the College really needs to take a very good look at their process. I thank Karim for his help but unfortunately, I cannot give a score of more than two out of five. It would be misleading and unfair to those seeking to use the service.

Zeina T.

I feel compelled to write a review after having to deal with a very rude customer services representative on the phone named Karim. It is unfortunately true that the Ts&Cs say that there will be a 50 pound admin cost if payment has been made an cancelled within 48 hours but this is clearly not justified as they have no incurred any costs themselves by this point.
I made the payment to them in error, after which I discovered that this was not the actual trinity college. I asked for a full refund literally 10 minutes after payment via email, someone called me the next day and when I expressed dismay at the £50 admin charge saying that I wouldn't waste my time discussing it, Karim just put the phone down whilst I was talking. Rude and childish customer service. I hope this place gets shut down soon.
I'll be making claims via Paypal and Amex if I don't get a full refund.

Lavina J. D.

The guy ANIL who answers the call is the rudest and absolutely manner less guy. He never communicates properly no information given correctly. I keep mailing and calling but he keeps saying I wil check. Its been 2 months my my £250 is not credited to my account.
Strict action should be taken against such scamers.
I have asked the dispute team to deal with this guy also I am in contact with citizen advice team to handle this case.

Monika M.

One star is too generous for them!
I placed my booking in April for the B1 exam for June, and a few days later received a confirmation email with the date and time of the exam.
I have driven 3 hours one way to find out that the exam was cancelled and College of Skills and Learning failed to inform me about it. When I called them that day after 30 minutes of waiting at the closed exam centre I was told: "exam was cancelled, go home". I immediately asked for a refund, but instead of the refund, I received a text message two weeks later after 9 pm, in which I was provided with new exam date. They literally gave me 36 hrs notice in advance and did not even bother to ask if I can attend the exam that day. They decided on their own for what date place a booking for the exam, completely ignored my right to refund and waited till the last moment to provide me with the exam date to prevent me from cancelling it. I have never in my life dealt with such unprofessional, incompetent and scam company!! They did not reply to my complaint letter and text message, so I had to start a chargeback with my bank and was issued a full refund. In the end, I would like to add, the way they collect sensitive personal data like an ID for verification purpose - is against the GDPR and Data Protection Act. I am going to report CS Learning to ICO for data protection breach. Please avoid at all cost!!!