Kroo Bank - London

Okay, here’s a detailed overview of Kroo Bank, presented in a formal and helpful tone, designed to be informative and persuasive:

Introduction to Kroo Bank

Kroo Bank is a digital bank headquartered in the United Kingdom, offering a unique and innovative approach to personal and business banking. It’s designed for individuals and businesses who value convenience, control, and a commitment to sustainability. Kroo distinguishes itself through its focus on transparency, low fees, and utilizing technology to streamline the banking experience. The bank operates with a significant emphasis on reducing its environmental impact, aligning with a growing consumer desire for socially responsible financial institutions.

Location and Contact Information

Kroo Bank’s registered address is located at: Address: 20 Farringdon St, City of London, London EC4A 4AB, United Kingdom. While they don’t currently provide a publicly listed telephone number, you can readily access all relevant information and initiate contact through their official website: Website: kroo.com. Notably, Kroo ensures accessibility by offering a wheelchair-accessible entrance at their London headquarters.

Specialties and Key Features

Kroo’s primary specialty is banking. However, they offer a surprisingly comprehensive suite of services, including:

• Multi-Currency Accounts: Kroo allows customers to hold and manage funds in multiple currencies, facilitating international transactions and travel.
• Fee-Free Transactions: A cornerstone of Kroo’s offering is the absence of fees for most transactions within the UK and internationally.
• Mobile Banking App: A user-friendly mobile app is central to the Kroo experience, providing convenient access to all banking features.
• Debit Card: Customers receive a physical debit card for everyday spending.
• Business Accounts: Kroo extends its services to small businesses, offering tailored accounts and tools.

Customer Feedback & Operational Insights

Kroo Bank currently boasts 833 reviews on Google My Business, indicating a considerable level of public engagement. The average opinion garnered is a respectable 3.9/5, suggesting a generally positive customer sentiment. However, a recurring theme within the reviews highlights a potential limitation: the absence of a dedicated switching service. Many users express the need for a seamless transition of direct debits (DDs) from their existing providers, a requirement that currently necessitates manual intervention. This suggests a focus on account convenience rather than complete operational integration.

Further Considerations

It's evident that Kroo prioritizes a streamlined, digitally-focused banking experience. The app’s functionality and ease of use are frequently praised. Nevertheless, the need to manage DD transfers independently represents a point of consideration for prospective users. The bank’s commitment to environmental responsibility is another appealing aspect, resonating with increasingly eco-conscious consumers.

Recommendation

For individuals and businesses seeking a modern, cost-effective, and environmentally aware banking solution, Kroo Bank presents a compelling option. While the lack of a built-in switching service is a noteworthy detail, the numerous benefits – including multi-currency accounts, fee-free transactions, and a user-friendly mobile app – make Kroo a strong contender. We encourage potential customers to visit the kroo.com website to explore the platform in detail and initiate a conversation with their team. They're confident that Kroo can meet your financial needs.

👍 Reviews of Kroo Bank

Keith O.

4/5

All pretty effortless. Straightforward enough and the app works well.

Knocked a star off as no switching service, so any DDs will have to be moved manually. Not sure I can be bothered, so staying with my current provider for day to day banking, and using this as a spare account only

Tipu N.

1/5

Terrible Customer Support & Unjustified Payment Hold!

I had a horrible experience with Kroo Bank. A friend sent me £267, and instead of processing it, they put the payment under review and asked me for the sender’s full name. I provided the details immediately, yet two days have passed, and no one has responded!

Their customer support is absolutely terrible—no updates, no clear explanation, and no way to get my money quickly. Why would they even hold a legitimate transfer** like this? This is completely unacceptable for a bank. I regret using Kroo, and I wouldn’t recommend it to anyone who values fast and reliable banking.

Avoid this bank if you don’t want unnecessary stress!

Claire F.

2/5

Disappointing banking experience. Loads of hoops to junk through to do the simplest thing like change your email. Slow customer service response. No allowance or understanding of the needs of neurodivergent customers. It's not worth the pain for a few extra pennies interest a month interest on a current account.

Adrian N.

5/5

I've have only recently opened an account with Kroo. I was a bit cautious before I signed up but Kroo are recommended on the Money Savings Expert website which I trust. So far everything has been very straight forward with no hassles at all, easy to open sn account and the app is very intuitive. Highly recommended

Ian M. B.

5/5

Really easy to open and use. Interest rates very competative. A few nice features like "pots" helping me save easily.
Android app 8s fast, simple integration with google wallet.
Really great banking.

Thomas O.

5/5

Opening an account with Kroo Bank was quick and easy and, as a result, I get a monthly bonus in interest earned. So much more satisfactory than using a savings account with a high street bank.

Tony

5/5

Fantastic service .

Able to manage loan and bank account on one page .

Customer service is rapid in response and resolution .

Earning interest on what’s in current account is a bonus .

A refreshing change .

Cece

1/5

Don’t bother with Kroo, they froze my account after a few transfers, even after I sent proof of where they were coming from. They are useless at getting back to you, totally leave you in the dark whilst you’re unable to touch your entire life’s savings!
Now they have closed my account and I’ve been waiting for days, without communication for my savings to be transferred to my other bank account. Just awful!! I can’t wait to get my money out and never have to think about Kroo ever again!