Lang & Stone Chartered Surveyors - Bath

Thomas F.

Instructed L&S to complete an Asbestos survey and sample. Fred was extremely helpful and offered great guidance throughout the process. Instructed on the Friday, and the test was promptly arranged. Results were back within a week, and luckily all negative! Would recommend and use again! Thanks Fred!

Rebecca C.

Contacted the company and had a competitive quote back quickly. Work was completed promptly and to a high standard. Available to answer any questions I had after the asbestos report was delivered. Would definitely recommend.

Emily M.

Second time using Tom. Great service, provided another in depth survey with pictures.
The most recent Bath property Tom alerted me to some damp in the roof space, and some subsidence on the driveway. Prompt reply’s to all my queries on these issues and advice. Cheers again

Draven M.

Avoid this surveyor. Inexperienced and will miss very obvious issues. Having bought many properties in a professional and personal capacity over the last 20 years, I am well versed therefore I can confidently state that Tom is the most unprofessional I have encountered.

We purchased a Grade 2 listed property and requested a full level 3 survey. Tom comes across as pleasant and friendly when you first engage, however when it comes to addressing an issue that arises he will ignore continuously. Multiple voicemails and emails and when we eventually reached him, he requested photographs and wasn’t going to come to the property in person to review our concerns - I had to push him to do this which is an immediate red flag of someone wishing to ignore their responsibilities. It took him a further 29 days to respond after he came to visit the property and that was after many emails requesting a response. After 29 days he provided a letter stating no responsibility and incompetent suggestions as to how to address the issue.

Tom will continue to use clauses regarding visual inspections to get out of his professional responsibilities, like he seems to continually do on his responses to other poor online reviews (Trustpilot, etc).

Our issue outside at the rear of the property should have been picked up during the survey as it was quite visually clear (without the need to remove anything). It is not a major issue and will cost £2.5k to rectify and I was prepared to share the cost with Tom (not that I have too) but he wouldn’t even entertain that - he simply avoids dealing with his professional responsibilities. His responses to say how to address our issue are incompetent and having shown his suggestions to two professional builders they were in agreement that his suggestions simply demonstrate someone with a lack of knowledge and experience.

Tom had this to say to me when I challenged his letter response:

“However, I realise it is your go to stance to be rude (as we have seen before) but as we are all humans I urge you not to take this approach as it is unnecessary. Your threats are weak and will get you nowhere.”

First of all I wasn’t being rude, Tom simply can’t handle the truth about a situation. In addition I never threatened Tom, I just stated that I would prefer not to go a legal route and instead reach a compromise - as a consumer you do have the right to take legal action and to be able to state that to a business you have an issue with. I am well within my right to lodge complaints with RICS and advise the estate agent that recommended Tom to us of his poor service.

Honestly it is not the £2.5k that it will cost me to rectify our issue at our property, it is simply a point of principle that we hired a surveyor to do a job and that job was not properly carried out and therefore they should take responsibility for it. I actually spoke with the previous owner of our property and they were able to tell me that Tom was in the property no longer than an hour - hence why the report was just full of standard templated blurb including things that were not relevant to a Grade 2 listed property!

Tom is a very small business (it took him 9 days to give us an office address to send legal correspondence, the address was for an accountancy firm in London!) and clearly doesn’t have the resources to deal with an issue that arises hence why he chooses to ignore them. As a business owner myself I can confidently state it takes years to build a good business reputation and minutes to destroy one.  As another reviewer states, Tom is a modern day cowboy. Continuing to operate a business in such a poor manner will eventually catch up with Tom

Tom S.

Wish I'd seen some of these negative reviews here instead of going on trustpilot. They did a survey on a property in Bath about 6 months ago. Very professional, efficient and arrived on time (although at times after the survey were a bit difficult to get a hold of).
Although they do a good overall report the surveyor (Tom Lang) missed out some very obvious flaws in the roof and floor boards (which didn't even make it to the report, let alone get highlighted). The two separate contractors who came in after the purchase both picked up on these immediately and it looks like it's going to exceed 20k in repairs. An expensive lesson learned.

David R.

Avoid using Lang & Stone (plenty of similar reviews on Trustpilot)

Tom Lang of Lang & Stone dealt directly with us for a homebuyers survey. Tom was very efficient up until payment was received.

Initially we were impressed by Tom who was available the following week to carry out the survey (probably should have been a red flag) and he was very responsive. Tom was also very understanding of our late payment, as Tom still went out to the property to conduct the survey having not received any money.

Once we had paid and received the survey we have had absolutely zero response from Tom after multiple emails and answerphone messages. We had contacted Tom as there were some quite obvious errors in the survey which we wanted addressing and correcting. Errors like the placement of rooms across floors and stating the property was a freehold property when it was actually a leasehold. When there are such basic errors in the survey the credibility of the whole report is questioned.

This is completely unprofessional behaviour from Lang & Stone and I have been forced into leaving negative reviews and contacting RICS in an effort to trigger a response.

I contacted Tom post-survey 4 weeks ago, still nothing. Wait a little longer for a quality surveyor if you are going to have one.

Shane V.

They did a building survey (Level 3) on a house I'm purchasing in Bath. They communicated with the estate agent to arrange the survey for the following week. Very quick! Everything went smoothly and I was happy with the report, which included photos. A list of recommended contractors and home maintenance tips were attached too! This will be very valuable in future. Tom was very helpful in his emails. Highly recommended.

Kevin L. H.

Tom did a very thorough and informative survey of the property we are buying. His report was professional and easy to understand and gave us a great picture of what needs to be addressed on the property in the near and long term. All in all really great service.