O2 Shop Crewe - Crewe

Linda D.

The experience was awful, Staff don't communicate while helping you, Had to go back 3 times. In the end I left with my old phone and went somewhere else.They could not even transfer my contacts into new phone.Not Again will I enter the shop.

Jake W.

Staff were great - Shaun was very helpful and knowledgeable.

Unfortunately we were unable to buy the £880 phone, via my company account manager remotely- couldn't couldn't a payment over the phone, no ability to send a payment link... very old fashioned.

So no sale was possible and I'll have to go elsewhere - probably online.

Thanks for the attempted help anyway! Head office should make it easier for stores to sell devices..

Samantha B.

I called in as my sim had stopped working so i popped in on my lunch break. Despite having many forms of ID with me but not passport / driving license they were unable to replace my non working sim card. So it was a wasted trip saying that the staff were very friendly and helpful and even called 02 from their landline to see if they could clear me through security checks. Sadly i was unable to understand the people asking the questions and it wasn't a great line and with no wifi/data couldn't get the security code etc. Ridiculous really when you can i found out go on their chat page and they will just post a sim card out for you but not the staffs fault. While i was there they had one person upset over a missing phone and someone else had been promised a sim for a different store they seem to have a lot of issues to deal with not caused by their store and they remained polite professional and were clearly frustrated they couldn't help more. It all seemed a bit disorganised and unfair on the staff.

Ben L.

Today the guys saved me and sorted my sim out which after many years had failed, while browsing I talked about upgrading and they again went above and beyond explaining which would be an ideal model after asking me what would suit my work needs etc good shop and staff cheers.

Sarah B.

I will never go into this shop again!!! I Was told very abruptly to wait and that I wasn’t next in the queue (I was) another customer in the shop at the time also picked up on his bad attitude and looked at me in shock. He was the man with the headband, wearing a badge saying he/they! He was Looking at myself and my husband like we were something he had trodden on!! I obviously had to leave the shop as he made me feel extremely uncomfortable, he has the most awful attitude a man could have. I will be ringing o2 to explain this man’s terrible customer service skills. My husband has been with o2 for over 10 years and after todays experience he’s leaving o2

JayJay

Although I had to go home and back again as I forgot to take any ID with me the first time (duh!) the Assistant Manager, Jack, managed to transfer my old number to my new phone, bless him! It took him about 20 minutes, as my old sim was damaged and I couldn't remember any security questions on my account. Eventually he magically got the old sim to work and hey presto - old number back on new phone. I was overjoyed. Hence a 5* review here! (Just don't forget to take your ID with you).

The O2 shop is on market street which is pedestrianised. There are several car parks in the area (you have to pay for parking, unless you have a blue badge) and a small number of disabled (free) parking spaces opposite Memorial Square a short walk away.

Terry E.

I want in to the Crewe o2 store as I was looking for a new phone and I was left with Shaun Conway and he was a trainee and for a trainee what a brilliant job he did I was very impressed with what a good job he did Shaun and all is colleagues they were all brilliant I would surely recommend the crew store top marks I will give Sean and all his colleagues a 10 out of 10 and thank you Terry Evanson

Andrew H.

Took out a contract 1 month prior to taking the iPhone SE in as could not text or ring out, staff tried to rectify the issue with a new sim, to no avail.
Told it was a manufacturer fault, would not exchange for new phone As was over the 28 day ' policey'(32 )....eventhough it wastaken back 2 weeks prior to sort...so now I've got to travel to Manchester to the apple shop!...not Happy at all!!!
Will NEVER entertain O2 again!