Ole Spanish School - Bournemouth

Ryan

I first contacted Olé last year. I explained that I was interested in classes but only if they were face to face and agreed to pay for two trial lessons. Just before the first lesson I found out it would be online so I contacted Olé again and was assured that face to face classes would resume the following week, so I reluctantly agreed to attend the first class online. During this lesson the teacher told me that it was not true that face to face classes would be resuming and I had been given the wrong information so I didn't pay for or attend any more lessons.
A couple of months later Olé emailed me to say that face to face lessons would be finally resuming soon so I replied that I would be interested... after 2 more months of not hearing anything further, I contacted them again and they said that they hadn't received enough interest (they just didn't seem to think it would be courteous to let me know), but they advised they currently have another advanced class available on Wednesdays and I said I would be interested - after a few days I hadn't heard back so emailed again, and 2 weeks later, still no reply.
In summary, my experience with the customer service, getting information and the information being correct has been so bad that I will never again consider this school or recommend it to anyone else. Suggest they work on training the staff in basic customer service skills.