Phoenix Motorcycle Training Ash / Aldershot - Aldershot

Simran J.

I went to Phoenix Motorcycle School to continue my bike training after starting at another school, earlier in the year. When I called to book my training I wanted to be sure that the Mod 1 training would be a full day as my issue with the last school was that it was only 4 hours and that was not enough time to confidently get through all the manoeuvres on a Mod 1 test and gain muscle memory to execute these with confidence. I was assured over the phone that the training would be one full day with a confidence ride in the morning. I did a intro session, an improver session, Mod 1 practice session and Mod 1 test day with this school and I was charged 600£ (not including any CBT as I already had all of this). On the Mod 1 training day we were told the site in Aldershot was not suitable for Mod 1 training and we had to ride to Crystal Palace, I explained to the instructor, I was not as confident on the road and wanted to focus on Mod 1 training as I had my test the next day. We spent the morning riding to Crystal Palace arriving at 12:30 and spent approximately 2 hours at the site leaving at 14:45. For a rider taking their test for the first time, this left me feeling very nervous for the test as it was not enough practice - I mentioned this to the instructor. On the ride back we were asked to filter through traffic, as new riders this felt incredibly dangerous. On the following day, I had my test and I was again asked to filter through traffic on my way to Southampton (where the test was booked). On this occasion I refused to filter as it did not feel safe to do so.
It feels like this school sets you up to fail your test charging you 240£ for a Mod 1 practise and only giving you less than half a day to get up to speed for the test. By setting you up to fail you are forced to give them another £125 to try to take the Mod 1 test again.
I called Steph in the office to explain my concerns with the training following my experience this week and I was given a number of excuses and unhelpful comments such as "you would feel tired practising all day", to which I responded we were still riding all day to and from Crystal Palace, we spent more time on the road than actually preparing for the test (which is all off road).
Steph in the office was not horrible at all, she seemed like a lovely person but her responses did not help me in the slightest . Steve, my instructor, was a nice man and with the right resources he might have had a better chance at getting a pass for his students but all three Phoenix Training students taking their test on Wednesday failed (not surprising with the amount of practise given). Please consider this before booking your training with this school.

Aaron B.

Had a great experience with PhoenixMotorcycle Training. Chris the instructor was very good at giving expert advise and tips to help me improve my riding skills to enable me to pass the MOD1 and MOD2 tests and get my full bike licence. I found Chris to be very help and honest can’t fault him in any way. It is also a pleasure to deal with the admin staff also very polite and helpful.

Chris Y.

Jon is a great instructor, very knowledgable, good instruction and I would personally recommend him to everyone. I did my full license from CBT to Big Boy license. I will also be doing my advanced riding with Jon in the Spring. Unlike other schools Jon has great bikes with ABS, which is very useful specially in winter and wet conditions. I liked the bike so much I ordered a new one within 10 minutes of passing. I had talked about getting my license for over a decade, my advise to anyone just give Jon a call and make it happen. Good Luck!

Barrie R.

Just a quick message to say thank you to Harry and his team, great experience from the quality of the tutor to the quality of the bike supplied. Look forward to the next stage.

Thanks again.

Giles W.

Chris was an amazing instructor. He took me through the CBT, Mod 1 and Mod 2, passed everything the first time due to his great instruction. Bikes were lovely to ride.

Will S.

Superb day doing my CBT!
Jon was amazing, really considerate of the 36° heat - made sure we had periodic breaks in the shade and provided plenty of cold water. A complete professional, he explained exactly how the heat would impact the day and was spot on.
Fantastic experience, really excited about continuing on to my DAS.

Dean N.

I would 100% recommend to anyone wanting to get their license done. I did most of the training with Chris, he was so patient and understanding. The entire experience was quick and painless, and I was actually surprised at how easy the actual test for my license was, that definitely being because of the fantastic lessons from the instructors. Thank you Phoenix for making my mid life crisis dream come true!

mo S.

Very good start to the day. Thank you to the coaches. You guys are very professional. Thank you very much. Although my language is my second language. Thank you for your patience😃😃😃