The Club and Spa - Bristol

Jess H.

Visited 30/11/24 for my mothers 50th birthday and was certainly not disappointed! Upon arrival we were greeted by Friendly staff, warm welcome, free parking as part of package - wash handed a robe and towel (you only get 1 so may want to take a spare) flip flips you do need to purchase if you havnt taken your own (we didn't as as being only a size 4 and 5 the XL would of been dangerously too big this could maybe be changed) however wasn't an issue as just wore our own shoes to dinner and to walk out the back,

Had dinner in the restaurant marco pier
Beautiful food, again warm welcome and Jamie made it very special! Recognised my mothers birthday, explained the menue well - gave recommendations and was just overall the highlight of the restaurant experience- he defo needs some recognition

relaxing spa - had a back, Neck and shoulder massage which was beautiful! Asked if there was any areas to focus on and made me feel very relaxed/comfortable being our first massage, Gifted a spa products set due to a mix up of not being put into couple room as booked, but the gift was a pleasant surprise! And so was quickly addressed and dealt with, spa facilities are very clean and kept together, ALL jacuzzies, steam rooms, saunas etc were working completely fine, they do run on a 6 minute intervals, changing rooms even showed the footie, spent a total of near 6hours here and could of easily spent longer, left feeling like new women, will defo be returning! And my mums 50th was made very special! Thank you!

Nick L.

★★★☆☆ A Gym in Decline – Needs Serious Maintenance

This could be a great facility, but unfortunately, it has been in a long period of decline.

My experience as a member for one year:
• The poolside showers originally had five working units; now, only three remain functional, with the other two permanently sealed off. The cold water bucket shower has also been blocked off.
• The pool has a significant number of missing tiles, an issue that has been neglected for quite some time.
• Tiles around the poolside are deeply stained and covered in limescale, showing a clear lack of maintenance.
• The steam room is underwhelming and has never improved—it’s comparable to sitting in a steamy bathroom after a hot bath rather than a proper spa experience.
• The jacuzzi is frequently out of service and often cold when it does work.
• The sauna, in contrast, is always at a good temperature and functions well.
• The pool is consistently warm.
• The gym itself is reasonable, and there is a good variety of classes.

With all these issues, it’s still an okay spot for a workout and swim, but it’s far from a premium facility.

It’s disappointing to see such little investment in maintaining the poolside amenities, yet there seems to be a focus on installing new security gates—an interesting choice of priorities when members are asking for better upkeep.

I have provided feedback several times, and while the gym has responded, no actual improvements have been made. The guest relations team is poor, though general staff are pleasant.

Overall: A functional gym, but don’t expect a well-maintained or premium experience.

Caroline A.

I came on a guest pass.

The receptionist was absolutely lovely, so attentive.

Facilities are good.
A sauna, Steam Room, Jacuzzi both indoors and outdoors.

On the downside:
My son had forgotten to bring a towel, so I asked staff as I wanted to to see if he could use a club towel. The response was, "No, speak English," I asked again, thinking perhaps I had asked too quietly and received the same disinterested response.

Later in the changing room, the two attendants spent 45 minutes chatting together in Polish, not doing anything to check the changing room area.

The bigger attendant ordered a young girl to pick up a towel off the floor by scowling at her and pointing. The girl picked up the towel that wasn't even hers ! and was ushered over to the towel laundry basket while the large Polish attendant leant over her like a school matron while she dropped the towel into the basket.

I really felt for that young girl who is a member.

In my opinion, this was pure bullying.

So unpleasant and 100% unnecessary 😑.

I did indeed let reception know about this as the young girl was clearly embarrassed and actually upset.

I don't think this type of behaviour should be tolerated by paying members or guests. It's totally unacceptable.

What if there were an accident or an emergency and none of the staff speak English? 🤔 🤷‍♀️

Phil R.

This is not a Spa. It's a gym/leisure centre.

We were given a £150 voucher by relatives after the arrival of our baby. We spent a further £175 cash for a spa, lunch and treatment package.

Upon arrival we were greeted with a £3.50 charge to park the car in the spa car park that we had to pay on top of the £325 we had already spent.

We were given our robes and towels but no slippers. Slippers are £4 a pair if we want them. You have to wear shoes in between the changing rooms and
Spa and whilst eating lunch. So towel and robe with your normal shoes on. Not very spa like.

We had a two hour wait before lunch so we were shown the Spa.

The spa Is very outdated, dirty, busy and in desperate need for renovation. Both hot tubs were packed full of people. The steam room didn't produce any steam. The pool was full of children having fun. Not very relaxing at all. Outside the steam room there are 4 hooks for everyone in the spa to hang their robes on! So a chair next to the hooks was piled high with robes.

We weren't happy. After speaking to the very helpful lady behind the spa counter we were given a full refund so 2 stars for this instead of 1.

A wasted day for us but our babysitter was happy as got an early finish!

jack M.

Good gym. They always follow the rules, which I like. My son has a junior membership so is not allowed in before 10.15. This means when we get there 15 mins early they make us wait outside the empty gym until 10.15. The adult membership is a good idea because of the high quality gym but the junior membership is very restrictive an overall not worth the cost in my opinion

Ozzy B.

This was my first time experiencing a facial treatment massage, so I don't have any other one to compare, but I can definitely say that it exceeded my expectations. It was obvious that Ellie (or maybe Elly?) loves what she is doing. I was really able to feel that during the whole session. She was never mechanical (but at one point, I thought she has more than two hands :)). I cannot comment on other treatments etc. but from the booking process till the end of everything, everone was really polite and patient. So, I will definitely try full body massage and of course, once again, the facial treatment. It has been very therapeutic for me. Thanks a lot 🤗✨️

Rebecca M.

Sadly, the place needs work outside. jacuzzi wasn't working. the top seats in the sauna were broken , and outside sauna wood was splittering .The steam room, I've had more steam off a kettle. The door was difficult, which didn't help . Pasta in the restaurant was slightly warm , and pizza was oily and soft . Girls in restaurants were friendly, and bubbly 🍾 was nice and changing room lovely

Rober T.

After 7 years I'm no longer a member they keep spamming my email non-stop. Their emails don't give you a real option to unsubscribe. There is an unsubscribe link that takes you nowhere. I've called their phone many times for a solution and still I get spammed left, right and center.
Avoid!!!!